Responsible Gambling

To support responsible gambling, we provide a Personal Limits feature. This allows you to set limits on deposits, losses, wagers, spending in a single game, or your overall account activity. You can activate these limits by contacting our support team via email or live chat.

Limits can be adjusted at any time. Decreasing a limit takes effect immediately, while increasing a limit will only be implemented after email confirmation and once the previous limit of the same type has expired, to prevent impulsive decisions. For additional details or assistance with Personal Limits, please reach out to our support team via email.

• Deposit Limit: This limit restricts the amount you can deposit in a day, week, or month.
• Loss Limit: This limit restricts the amount you can lose in a day, week, or month. Please note that losses are calculated based on the initial deposit and not on any winnings. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you could still lose more than €10 of the €1,000 balance because the limit is based on the initial deposit.
• Wager Limit: This limit restricts the amount you can wager in a day, week, or month.
• Cooling-Off Limit: You can set a Cooling-Off Period for a specific duration. During this period, you cannot deposit into the Casino and will be excluded from all promotional offers, though you may withdraw remaining funds. The Cooling-Off Period is applied immediately, and your account will be reactivated automatically once the period expires.
• Self-Exclusion Limit: You can set a Self-Exclusion Limit for a specified period. During this time, your Player Account will be disabled, and you will be excluded from all promotional offers. You will not be able to deposit or withdraw funds during the exclusion period. Your account will be automatically reactivated once the period expires.
• Session Limit: You can limit the amount of time spent gambling. This restriction takes effect immediately, and once the limit is reached, you will be automatically logged out. The limit can be set from 6 to 1,000,000 minutes.

If you wish to self-exclude from the Website, you can contact our support team via email to request exclusion for a specified or indefinite period. Upon receiving your request, we will block your account access and ensure that no promotional materials are sent to you. While self-excluded, you will be unable to log into your account or initiate withdrawals. To withdraw any remaining balance, please contact our support team, and we will assist you with the process. Please note that self-exclusion does not exempt you from the verification procedures required by the Casino to process funds. Any remaining balance will be paid out in accordance with the Casino’s limits.

For consultation and support, you may contact the following organizations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

The Casino accepts only players who are 18 years of age or older and employs all available measures to prevent minors from registering or playing on the Website. The Casino reserves the right to request proof of identity, and access to the Website will be immediately denied if a player is found to be underage.

However, we recognize that the nature of the Internet may allow individuals under the legal age to access online gambling platforms. To address this, we strongly encourage parents to implement protective measures to prevent children from accessing such websites. The following software tools can assist in achieving this goal:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny