Privacy Policy

Your privacy is of utmost importance to us. To maintain compliance with data protection laws, we have appointed a Data Protection Officer (DPO). The DPO oversees our adherence to data protection regulations and is available to address any questions or concerns regarding this Privacy Policy. If you have inquiries, wish to exercise your legal rights, or need to report a possible violation of your rights, you can contact the DPO via email.

You are welcome to contact us regarding this Privacy Policy if you wish to:

1. Confirm the accuracy of the personal information we have collected about you;
2. Inquire about our use of your personal information;
3. Prohibit the future use of your data for direct marketing purposes;
4. Receive a copy of the personal information stored about you;
5. Update or correct any information you have provided (please be prepared to provide any evidence we may reasonably require to make such changes). It is illegal to provide false information, and it is your responsibility to ensure that we have accurate and up-to-date information.

Unless you have opted out, we may use your personal data, including your email address and phone number, to send promotional communications about our products, services, and offers. These may also include updates from our business partners, such as casino game providers. You can opt out of receiving such marketing communications at any time by adjusting your preferences in your Player Account settings or contacting customer support via email or live chat.

To fulfill your requests in accordance with this Privacy Policy, you may contact us through the following means:

• Via email
• Using Live Chat on the Website
• By emailing the Data Protection Officer

Please be aware that emails may occasionally be misdirected to spam or may not reach the recipient due to technical issues. If you do not receive a response to your request within 10 days, we recommend following up via an alternative communication method.

We value your privacy and encourage you to reach out to the Data Protection Officer if you believe your privacy rights have been violated, if a data request deadline has not been met, or if you need clarification on any aspect of this Privacy Policy. You may also request a copy of your stored personal data across all associated entities.

Our goal is to address all legitimate requests within one month. In instances where a request is complex or multiple requests are received, additional time may be required. In such cases, we will keep you informed of progress and any delays.

• Information You Provide to Us: The personal information we collect includes details you provide when filling out forms on our account registration pages or through the Website or email. This may include information submitted during account registration, subscribing to our services, making deposits, placing bets or withdrawals, participating in chat rooms, accepting bonuses or promotions, providing due diligence documentation (e.g., a source of wealth questionnaire and supporting documents), or reporting a problem or lodging a complaint. The data you provide may include your name, username, address, date of birth, country of residence, identification number, email address, phone number, financial and credit card details, personal description, proof of identification, proof of address, proof of funds, and photographs.
• Technical Information: We may also collect technical information such as the Internet Protocol (IP) address used to connect your device to the Internet, login credentials, browser type and version, time zone settings, browser plug-in types and versions, operating system, platform, and details about your website interactions, such as full Uniform Resource Locators (URLs) and cookies. Please refer to our Cookie Notice for detailed information on the cookies we use.
• Gameplay Information: Information regarding your gameplay activity may also be collected, including the games you have played, their duration, and details of interactions on specific pages.
• Analytics Information: Additionally, data on your use of our services, including application usage, log files, user activity (e.g., pages viewed, time spent on pages, clicks, and actions), timestamps, and system alerts, may be collected for error troubleshooting, research, and analytics purposes related to service usage.
• Information We Receive from Other Sources: We may gather information from other sites operated by our Group if you hold accounts on multiple platforms within our network. This consolidated information is used for statistical analysis and is critical for meeting our Anti-Money Laundering (AML) and Responsible Gambling obligations.
• Information from Third Parties: To provide our services, we collaborate with third-party data processors and controllers, including business partners, subcontractors in technical, payment, and delivery services, and marketing partners (such as CRM Tool Providers, Email Marketing Partners, SMS Providers, Direct Mail Distributors, and Outbound Call Providers). We also work with advertising networks, affiliate networks, analytics providers, due diligence intelligence firms, search information providers, and credit reference agencies. In some cases, we may receive information from publishers, advertisers, or partners who support our advertising efforts and personalized content delivery. This may include pseudonymous advertiser identifiers shared by third-party advertising platforms to help us recognize users across devices and browsers. These data processors handle personal data solely under our written instructions and within the scope of activities necessary to deliver our services to you.

• Personal Data: Personal data refers to any information about an individual that can directly or indirectly identify them. This does not include data where identifying details have been removed (anonymous data).

The personal data collected and processed about you can be grouped into the following categories:

• Identity Data: This includes your first name, middle name, last name, email, username or similar identifier, date of birth, and gender.
• Contact Data: This includes your residential address, email address, telephone numbers, and other available means of communication.
• Financial Data: This includes details of your salary and wealth, sources of funds used for deposits, as well as bank account, payment card, or payment account details, including information contained within any bank statements, scans of documents confirming your income, and similar documentation collected for KYC purposes.
• Transaction Data: This includes details about deposits and withdrawals, wagering, and other details of games you have played on our sites.
• Technical Data: This includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
• Usage Data: This includes information about how you use our Website, products, and services, including online identifiers to log in, encrypted passwords, games played, login and logout times, duration of play, bonuses and promotions claimed, responsible gaming information, limits and history, and AML classification.
• Marketing and Communications Data: This includes your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.
• Special Categories of Personal Data: In fulfillment of our legal obligations, we may also collect certain special categories of personal data, such as:
  • Information related to responsible gaming, which may be considered medical data.
  • Information about your racial or ethnic origin, which may be obtained from documents you upload.

Information You Provide to Us:

• Fulfilling our obligations as outlined in the terms and conditions agreed upon between you and us. This includes providing gaming services, handling deposits and withdrawals, preventing fraud, responding to queries or complaints, and addressing related matters.
• With your consent, contacting you with marketing communications about our services, bonuses, promotions, and products from related sites operated by our Group or its brands.
• Delivering personalized advertising on our site based on your interactions and Usage Data.
• To notify you of changes to our services.
• To comply with obligations under Anti-Money Laundering legislation and other applicable laws and regulations.

Information We Collect About You:

• Managing our website and supporting internal operations such as troubleshooting, data analysis, testing, research, and statistical surveys. This data is often collected via cookies. For further information on cookies, including instructions on how to disable them, please refer to our Cookie Notice.
• Contacting you with marketing materials about services, promotions, bonus schemes, and products offered by the brand you registered with, based on legitimate interests, or sharing information about brand partners if you have provided consent.
• To carry out fraud and risk management activities, including assigning a risk profile or status to your account.
• To assess your behavior and patterns on the site, helping to build a detailed customer profile on various aspects, including:
  • A register of bonus abusers may be maintained by the company, and individuals on this list may be excluded from future promotions or blocked from using the company's services. This includes analysis of other types of fraud and fraudulent behavior.
  • We will monitor your transactions and behavior for responsible gambling purposes, ensuring your interactions with us remain safe and entertaining. Based on the information collected and any responsible gambling questionnaires you complete, we may assign a Responsible Gambling score to your account. As a result of our assessment, you may be identified as a 'Problem Gambler' or someone vulnerable to gambling addiction.
  • In our commitment to preventing money laundering and terrorist financing, we may analyze your personal data and compare it with third-party data sources, build an Anti-Money Laundering (AML) profile, and risk score your account based on the information provided and collected. We will also maintain a register of all high-risk customers from an AML perspective.

Please note that profiling is used for marketing purposes to personalize your experience. Final decisions are always made by humans; however, we cannot disclose the logic behind the profiling to avoid enabling individuals to bypass control mechanisms essential for protecting our business and ensuring compliance with legal obligations.

• To improve our site and ensure that content is presented in the most effective manner for you and your device.
• To enable you to participate in interactive features of our service, should you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we deliver to you and others and to present relevant promotions.
• To make suggestions and recommendations about our products.

We may also collect, use, and share aggregated data, such as statistical or demographic insights, for various purposes. Aggregated data is derived from your personal data but is not considered personal data under the law, as it does not reveal your identity. For instance, we might aggregate Usage Data to determine the percentage of users accessing a specific website feature. However, if aggregated data is combined with personal data in a way that identifies you, it will be treated as personal data in compliance with this privacy notice.

Information We Receive from Other Sources:

We may combine the information you provide with data we collect about you from various sources. This combined information is used for the purposes outlined in this Privacy Policy, based on the nature of the data received. Additional sources may include third-party providers for services such as age verification, identity or address checks, regulators, entities maintaining central databases of problem gamblers, and providers conducting PEP (Politically Exposed Persons) and sanction searches. We may also receive information from other sites operated by our Group, enabling us to improve our services or prevent access by bonus abusers and problem gamblers.

Due to the nature of our services, it may be necessary to share your personal data with trusted third parties to process your information as described in this Privacy Policy. These third parties include:

• Group Members: Any member of the Group that requires access to your personal information to provide the services you have requested. Data collected about you may be shared with any Group member and used for fraud prevention, bonus abuse prevention, AML (Anti-Money Laundering) compliance, and Responsible Gaming, in fulfillment of the Group’s legal obligations and legitimate business interests.
• Group Marketing: All members of the Group may contact you with information about their products and services, provided you have consented to receive direct marketing related to other sites operated by the Group.
• Company Employees: Selected employees, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other relevant staff, may access your personal information to fulfill their duties and provide the services you have requested. All employees with access to your personal data are bound by confidentiality agreements to respect the confidential nature of your information.
• Game Providers: Occasionally, our game providers may require access to specific data attributes (such as username and IP address) to provide the games you play on our website. Please refer to the relevant game provider’s website for their privacy notice.
• Payments Providers and Related Services: We may share some of your personal data with the payment providers you use to make and receive payments on our website. Please refer to the relevant payment provider’s website for their privacy notice.
• Marketing Partners: If you have given consent to receive marketing and promotional materials, we may share your contact details (such as email address or mailing address) with our marketing partners, who handle the distribution of promotional emails, SMS, direct mail, and occasional phone calls.
• Governmental or Regulatory Authorities: We may, if necessary or authorized by law, provide your personal data to law enforcement agencies, governmental or regulatory organizations, courts, or other public authorities. We may challenge such requests if we believe they are disproportionate, vague, or lack proper authority, but we cannot guarantee to challenge every request.
• Client Communication Software: We use third-party software to facilitate communication with you, including sending emails and managing live chat queries.
• AML and Fraud Verification Tools: We may use third-party software to conduct AML (Anti-Money Laundering) and fraud verification checks required to meet our legal obligations.
• Business Acquisitions: In the event of a merger, acquisition, or structural change within the Company, your personal data may be included in the sale or transfer. We will inform you via email before any such transfer of personal data occurs.
• Selected Third Parties: We may share your data with third parties under a data processing agreement that ensures the protection of your personal information, including:
  • Legal and Professional Advisors: Lawyers, consultants, and other professionals we engage to manage risks, provide advice, or handle legal matters, may need access to your personal information.
  • Governmental Bodies and Regulatory Authorities: Entities that register problem gamblers or serve other responsible gaming purposes.
  • Entities Preventing Crime and Fraud: Companies, governmental bodies, or regulatory authorities that maintain registers or databases aimed at preventing crime, money laundering, or terrorist financing.

We ensure that all third parties handling your personal data are required to respect its confidentiality and process it lawfully in accordance with our Privacy Policy and strict codes of conduct. Third-party service providers (Data Processors) are only authorized to process your data following our instructions and may not use it for their own purposes. Additionally, we share only the data necessary for these providers to perform their tasks.

To deliver our services and engage with service providers or data processors, it may be necessary to transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), and European Economic Area (EEA). However, we are committed to protecting your personal data during these transfers in compliance with the General Data Protection Regulation (GDPR).

These transfers may be necessary for:

• Processing your bets and payment transactions;
• Providing you with gaming and other ancillary services;
• Conducting necessary verification checks.

To ensure an adequate level of data protection in such transfers, we implement safeguards such as the European Commission’s standard contractual clauses for data protection. We also take all required steps to ensure that your personal data is handled securely and in line with this Privacy Policy and relevant data protection laws.

By using our website and services, you acknowledge and accept the possibility of such data transfers and the associated safeguards. If you have any questions or concerns about these transfers, you are encouraged to contact us via email.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the purposes of data processing, applicable legal and regulatory obligations, the sensitivity of the data, and the risks associated with unauthorized use or disclosure.

As stated in our Terms and Conditions, both you and the Casino may close your Player Account at any time. Following account closure, your personal data will be retained for the duration required by law. This data may be used solely for investigations conducted by competent authorities into financial records, fraud, money laundering, or other illegal activities.

We may also retain anonymized derivatives of your data for purposes such as improving our content and marketing strategies, ensuring no automated decision-making is involved.

In compliance with anti-money laundering regulations within the European Union, we are obligated to retain personal data submitted during registration, as well as any data generated while your Player Account was active, for a minimum period of five years following your last transaction or account closure. Requests for data erasure before the conclusion of this period cannot be fulfilled.

As a data subject, data protection law grants you certain rights under specific circumstances. In accordance with the law, you have the right to:

• Request Access to Your Personal Data: You have the right to request, free of charge, a copy of the personal data we hold about you.
• Request the Correction of Your Personal Data: If any personal data we hold about you is incomplete or incorrect, you have the right to request a correction. However, we may require evidence and documentation (such as ID or proof of address) to support your request. We may decline such requests due to legal obligations.
• Request the Erasure of Your Personal Data: You may request the erasure of your personal data where we no longer have a legal basis to process or retain it. However, this right is not absolute, meaning we cannot satisfy your request if we are legally required to retain the data or if retention is necessary for us to defend ourselves in a legal dispute.
• Object to the Processing of Your Personal Data: If we process your data based on our legitimate interests (or those of a third party), and you believe that such processing affects your fundamental rights and freedoms, you have the right to object. In some cases, we may demonstrate that we have compelling legitimate grounds to continue processing your data, which may override your rights and freedoms. You may submit objections by contacting our Data Protection Officer (DPO).
• Request the Restriction of Processing Your Personal Data: You may request a temporary suspension of the processing of your personal data in specific scenarios, such as: (a) if you want us to verify the accuracy of the data, (b) if our use of the data is unlawful but you do not wish for it to be deleted, (c) if you need us to retain the data to establish, exercise, or defend legal claims, or (d) if you have objected to the use of your data and we need to verify whether we have overriding legitimate grounds to continue using it.
• Request the Transfer of Your Personal Data (Data Portability): You may request that we provide you with certain data we process about you so that you can transfer it to another controller. This right applies only to data acquired through automated means, which you initially consented for us to use, or where the data was used to fulfill our contractual obligations to you.
• Withdraw Your Consent: If we rely on your consent to process your data, you may withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal. After withdrawal, we will no longer process your data in that manner, which may impact our ability to provide certain services (such as marketing). You can withdraw your consent at any time through your account profile settings on the website.
• Lodge a Complaint with a Supervisory Authority: If you believe your rights have been violated, you have the right to lodge a complaint with a supervisory authority.

To exercise your rights regarding personal data, we may request specific information to confirm your identity. This precaution ensures that personal data is disclosed only to the rightful individual.

We strive to address all legitimate requests within one month. However, if your request is particularly complex or if multiple requests are submitted within a short timeframe, additional time may be required. In such cases, we will notify you of any extensions and provide updates on the progress of your request.

While we typically do not rely on fully automated decision-making processes for establishing or maintaining business relationships, should such procedures be implemented in specific cases, we will notify you in compliance with legal requirements.

We are committed to protecting your personal information in compliance with stringent legal standards and data protection regulations. In managing your Player Account, we employ best business practices, adhere to applicable laws, and utilize current technological safeguards to ensure the security of your data.

To prevent unauthorized access, alteration, disclosure, or misuse of your personal data, we have implemented robust security measures. Access to your personal data is restricted to employees, agents, contractors, and third parties with a legitimate business need.

Player Accounts are secured with a unique ID and password. For additional security, you may enable two-factor authentication (2FA), providing enhanced protection against unauthorized access. It is your responsibility to keep your login credentials confidential and ensure they are not shared with others.

When you visit our Website, we automatically collect information about your visit, including details about your browser, IP address, and the referring website. This data collection is conducted in collaboration with our platform providers and partners, who may also supply us with general demographic or usage information about visitors to our Website.

To gather this information, we use cookies and similar tracking technologies. Cookies are small files stored on your device when you access our web pages. Some cookies are essential for the functionality of the Website, while others improve your experience and enable us to deliver enhanced services. Below are the types of cookies we use and their purposes:

• Required Cookies: These cookies enable navigation and basic functionality of the website, such as access to member areas.
• Functional Cookies: These cookies allow us to analyze your website usage and save your preferences (e.g., session key, language, or region) to offer you a more personalized experience.
• Advertising Cookies: These cookies help us measure the effectiveness of our content marketing. They are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners, except for site visit data collected directly by these Advertising Cookies. However, your website visit data may be linked with other personal information collected from other sources by these providers. This external data processing is governed by the privacy policies of these third-party providers.

Due to the technical structure of the Casino website, the cookies we use can be categorized into three main groups:

1. Cookies stored by a back-end application.
2. Cookies stored by a front-end application.
3. Third-party cookies.

Additionally, we utilize third-party service providers who may also set cookies on this Website to deliver their services. These services include improving your experience by tracking your activity on the Website, measuring the Website's effectiveness, and evaluating our marketing campaigns.

Most web browsers are set to accept cookies by default. However, you have the option to block or delete some or all cookies by adjusting your browser settings. Please be aware that blocking or deleting cookies may limit your ability to access certain features of the Website.

To manage cookie settings, you can use your browser's settings menu, where the help function provides detailed instructions. For additional information about cookies, you can visit About Cookies.

Below are links to cookie management guides for various browsers:

• Chrome
• Firefox
• Internet Explorer
• Safari
• Opera
• Microsoft Edge